VIP

Processing and delivery times can vary depending on the shipping method chosen and the delivery location. You will receive a confirmation email with tracking information once your order has been shipped. All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

We want you to be completely satisfied with your purchase. If you're not entirely happy, please contact us at info@enspiredby.com for return instructions. Please note that we can only accept returns of unopened and unused items.

At EnspiredBy, we pride ourselves on providing high-quality, long-lasting perfume oils that meet and exceed your expectations. Here's what you need to know about our warranty policy:

Product Warranty
Our products are covered by a 30-day warranty from the date of purchase. If within this period, your product proves to be defective due to improper material or workmanship, we will replace it at no charge, subject to the conditions outlined below.

Conditions
This warranty applies only to the original purchaser and is non-transferable. The warranty does not cover normal wear and tear, misuse, abuse, or if the product is used in a manner not conforming to intended use.

To benefit from the warranty, you must provide proof of purchase such as an order confirmation or receipt. The faulty product should be returned to us for examination in its original condition. EnspiredBy reserves the right to determine whether the defect is covered by this warranty.

Exclusions
Please note that our warranty does not cover damage caused by mishandling during shipping, which is covered separately by our Shipping Policy. Furthermore, the warranty does not apply to clearance or promotional items, which are sold "as is".

Claim Procedure
If you wish to make a warranty claim, please contact us at info@enspiredby.com with your order number, a detailed description of the issue, and any supporting images or videos. Our customer service team will then guide you through the next steps of the claim process.

Please note that this warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

Your satisfaction is our top priority. If you have any concerns or questions regarding our products, please don't hesitate to reach out to us.

At EnspiredBy, your security is our utmost priority. We understand the importance of keeping your personal and payment information safe and secure. That's why we use state-of-the-art SSL (Secure Socket Layer) technology, an encryption protocol that protects your information during transmission, ensuring that all your transactions on our site are secure.

Furthermore, we comply with PCI DSS (Payment Card Industry Data Security Standard) regulations, which means we adhere to the highest standards of security when it comes to handling your credit card information.

Rest assured, when you shop with EnspiredBy, your details are safe, your privacy is protected, and your transactions are secure. Should you have any questions or concerns about our security measures, please do not hesitate to contact us at info@enspiredby.com.